/* ================================================================
   IKOMSOFT — Centro de Ayuda
   Estilos de páginas internas (buscador de cabecera, categoría,
   artículo, resultados de búsqueda). Complementa a style.css
   ================================================================ */

/* Buscador en la cabecera */
.header-search{display:flex;align-items:center;gap:8px;background:var(--soft);border:1px solid var(--line);
  border-radius:10px;padding:8px 12px;min-width:200px}
.header-search i{color:var(--muted);font-size:14px}
.header-search input{border:0;background:none;outline:none;font-size:14px;color:var(--ink);width:100%}
.hide-sm{}
@media(max-width:760px){.header-search{display:none}}

/* Breadcrumb */
.breadcrumb{max-width:var(--wrap);margin:0 auto;padding:22px 22px 0;font-size:14px;color:var(--muted)}
.breadcrumb a{color:var(--muted)}
.breadcrumb a:hover{color:var(--orange)}
.breadcrumb .sep{margin:0 8px;color:#c3c8d6}

/* Encabezado de página interna */
.page-hero{background:var(--soft);border-bottom:1px solid var(--line);padding:34px 0 40px}
.page-hero .wrap{display:flex;align-items:center;gap:18px}
.page-hero .ico{width:58px;height:58px;border-radius:14px;background:rgba(214,100,9,.1);color:var(--orange);
  display:flex;align-items:center;justify-content:center;font-size:26px;flex:0 0 auto}
.page-hero h1{margin:0;font-size:28px;color:var(--navy);font-weight:800}
.page-hero p{margin:4px 0 0;color:var(--muted)}

/* Layout de artículo */
.article-wrap{max-width:820px;margin:0 auto;padding:44px 22px 60px}
.article-wrap h1.title{font-size:32px;color:var(--navy);font-weight:800;margin:0 0 10px;letter-spacing:-.01em}
.article-meta{color:var(--muted);font-size:14px;margin-bottom:26px;display:flex;gap:16px;flex-wrap:wrap;
  border-bottom:1px solid var(--line);padding-bottom:18px}
.article-body{font-size:16.5px;color:#2a2f3d}
.article-body h2{color:var(--navy);font-size:23px;margin:32px 0 10px;font-weight:700}
.article-body h3{color:var(--navy);font-size:19px;margin:26px 0 8px;font-weight:700}
.article-body p{margin:0 0 15px}
.article-body ul,.article-body ol{margin:0 0 15px;padding-left:22px}
.article-body li{margin:0 0 7px}
.article-body a{color:var(--orange);text-decoration:underline}
.article-body img{border-radius:12px;border:1px solid var(--line);margin:16px 0}
.article-body code{background:var(--soft-2);border:1px solid var(--line);border-radius:6px;padding:1px 6px;font-size:14px}
.article-body pre{background:var(--navy);color:#e7e9f5;border-radius:12px;padding:16px 18px;overflow:auto}
.article-body pre code{background:none;border:0;color:inherit}
.article-body blockquote{border-left:4px solid var(--orange);background:rgba(214,100,9,.06);
  margin:16px 0;padding:12px 18px;border-radius:8px;color:#3a4050}
.article-body table{width:100%;border-collapse:collapse;margin:16px 0}
.article-body th,.article-body td{border:1px solid var(--line);padding:9px 12px;text-align:left}
.article-body th{background:var(--soft)}

/* ¿Te fue útil? */
.helpful{margin:44px 0 0;border-top:1px solid var(--line);padding-top:26px;text-align:center}
.helpful p{margin:0 0 12px;font-weight:600;color:var(--navy)}
.helpful .btns{display:flex;gap:10px;justify-content:center}
.helpful button{cursor:pointer;border:1px solid var(--line);background:#fff;border-radius:10px;
  padding:10px 18px;font-size:14px;font-weight:600;color:var(--navy);transition:.15s}
.helpful button:hover{border-color:var(--orange);color:var(--orange)}
.helpful .thanks{color:var(--ok);font-weight:600}

/* Volver / navegación */
.back-link{display:inline-flex;align-items:center;gap:8px;color:var(--muted);font-weight:600;font-size:14px;margin-bottom:20px}
.back-link:hover{color:var(--orange)}

/* Resultados de búsqueda */
.search-summary{max-width:820px;margin:0 auto;padding:34px 22px 0;color:var(--muted)}
.search-summary strong{color:var(--navy)}
.empty-state{max-width:640px;margin:0 auto;text-align:center;padding:60px 22px}
.empty-state i{font-size:44px;color:#c3c8d6;margin-bottom:14px}
.empty-state h3{color:var(--navy);margin:0 0 6px}
.empty-state p{color:var(--muted);margin:0}

/* Etiqueta de estado (borrador) en listados públicos internos, por si acaso */
.badge-draft{display:inline-block;font-size:11px;background:rgba(255,180,84,.18);color:#a5670a;
  border-radius:6px;padding:2px 8px;margin-left:8px}

/* ---- Formulario de ticket ---- */
.form-alert{padding:12px 16px;border-radius:10px;margin:0 0 20px;font-size:14px}
.form-alert.err{background:rgba(192,57,43,.08);color:#a5281c;border:1px solid rgba(192,57,43,.2)}
.form-alert.ok{background:rgba(46,158,91,.1);color:#1c7a44;border:1px solid rgba(46,158,91,.25)}
.ticket-form{background:#fff;border:1px solid var(--line);border-radius:16px;padding:26px}
.ticket-form .tf-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.ticket-form .tf-field{margin-bottom:16px}
.ticket-form label{display:block;font-weight:600;font-size:14px;color:var(--navy);margin-bottom:6px}
.ticket-form input,.ticket-form select,.ticket-form textarea{
  width:100%;border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-size:15px;
  color:var(--ink);outline:none;font-family:inherit;background:#fff}
.ticket-form input:focus,.ticket-form select:focus,.ticket-form textarea:focus{border-color:var(--orange)}
.ticket-form textarea{resize:vertical}
.ticket-form .tf-note{color:var(--muted);font-size:13px;margin:14px 0 0}
@media(max-width:640px){.ticket-form .tf-row{grid-template-columns:1fr}}

/* ---- Vista de ticket (cliente) ---- */
.ticket-head{display:flex;align-items:flex-start;gap:14px;margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid var(--line)}
.ticket-head h1{margin:2px 0 4px;font-size:24px;color:var(--navy)}
.ticket-num{color:var(--orange);font-weight:700;font-size:13px;letter-spacing:.04em}
.ticket-status{margin-left:auto;flex:0 0 auto;font-size:13px;font-weight:600;padding:6px 14px;border-radius:999px;white-space:nowrap}
.ticket-status.st-open{background:rgba(214,100,9,.14);color:var(--orange)}
.ticket-status.st-pending{background:rgba(108,140,255,.16);color:#3b56c4}
.ticket-status.st-closed{background:rgba(46,158,91,.14);color:#2e9e5b}

/* ---- Hilo de mensajes ---- */
.thread{display:flex;flex-direction:column;gap:14px;margin-bottom:8px}
.msg{border:1px solid var(--line);border-radius:12px;padding:14px 16px;background:#fff}
.msg-customer{background:#fff}
.msg-staff{background:rgba(214,100,9,.05);border-color:rgba(214,100,9,.25)}
.msg-system{background:var(--soft);border-style:dashed}
.msg-internal{background:rgba(255,180,84,.09);border-color:rgba(255,180,84,.4)}
.msg-head{display:flex;justify-content:space-between;gap:10px;margin-bottom:7px;font-size:13px}
.msg-author{font-weight:700;color:var(--navy)}
.msg-date{color:var(--muted)}
.msg-body{color:#2a2f3d;font-size:15px;line-height:1.6}

/* ---- Caja de respuesta (cliente) ---- */
.reply-box{margin-top:26px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px}
.reply-box h3{margin:0 0 8px;color:var(--navy);font-size:17px}
.reply-box textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-size:15px;
  font-family:inherit;outline:none;resize:vertical}
.reply-box textarea:focus{border-color:var(--orange)}